SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of shopandkeep (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Worked great to organize my socks and underwear, however, one of the seams did split while putting socks in it.
Lightning fast shipping to US. Very convenient way to organize lingerie drawers. Quality as described, light mesh.
Conform to the description, arrives very quickly! No exchange with the store so can not judge this criterion
Steamed with steam iron. Not exactly what I wanted. I did not communicate with the store.
As described
Super recommend
The exact description of the goods. the goods came literally in a week. Form without filling is not kept. But this is not necessary. I recommend the store. Yes, and the goods are norms.
Good stuff. Everything came in different parcels. My girls are happy.
you get what's pictured just folds in on its self and won't straighten out
Thank you very much for the good product I recommend to buy
The product is as described, the shipment was delivered faster than the estimated time. I recommend!
Very comfortable things, for my chest came up perfectly. Quickly straighten
Nice item wish I would’ve went to shape as soon as I took it out the box but it keeps my drawer organized
With delivery there was a delay, but not for long (had to deliver 25.07, in the end came 30.07), the store made contact quickly. In general, the product corresponds to the description, everything came whole, well packed. Seller recommend
Quality of norms. Convenient to store things. Acquisition is enough.
I ordered a set of 3 organizers for linen. Color-gray. The first thing that was extremely pleased-delivery. Never delivered so quickly. If I'm not mistaken, then 6 days before yanao reached the goods, received at the cash register in five. Initially, the organizers come dirty and that they at least somehow keep their shape, they had to put in a lot of things under the string to get ironed. This piece significantly saves space and is convenient to use. Not in vain ordered more. To the store Thank you very much, I am very pleased with everything.
Delivery is faster than stated. The closet is fine. Thank you.
Such a useful thing! Definitely buy it! Now my clothing are organized, thank you store
Regular Chinese organizers. Look at their amount
Great, just gets expensive with the dollar, but found that is great to organize clothes .. Wanted to whole wardrobe
I love these organizers. I have a lot of lingerie and these storage boxes work perfectly.
RAS
Delivered to postomat. Color white, packed well, clean and no 3rd party smell. In the parcel there were 2 PCs as ordered. I'm happy with this find, and then everywhere they sell one and from 150₽ I'm waiting for the rest)
This 3 piece set was exactly what I needed and received as described. For the price these are very nice.
I need to order more!! Very fast delivery