SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of shopandkeep (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
perfect
Faucet really top quality excellent shipping arrived within three days
Linda!
Came super fast!!!
אחלה faucet top quality really stable מושלםם
I received my package in a good condition but have not installed it for use. I am still looking for a technician to put it for me. I love it because is beautiful. Fast shipping!
Like the norms for its price, only short eyeliner included. I will write as in a robot
A good tap for your money. When installing, please note: The faucet base has protruding parts, you need to slightly expand the upper edge of the hole in the sink so that the faucet sits tightly, + the O-ring under the faucet base-I glued it, otherwise pops out of the groove.
Excellent
Easy to attach and until now a good quality. The delivery was very quickly (4tage). AM eager. Until now super. Am thrilled
The product purchase was performed by a stock in Brazil. The faucet arrived in perfect condition, as described in the ad, but has no indication whatsoever brand Rozin. The tap has the body in metal, only this Rod holding the "toe" where the water comes out and the own "toe" are plastic type. Faucet heavy and tried to measure some part for those who want to know. Comes two pigtails 40cm steel mesh. This model purchased, not possess that balance to pull the "toe". Packaging label description is: "type metal used in bathroom faucets, brand XOXO, ref. CIC0097 ". Just so. The home is in conclusion finish yet, when finished, install and do the update to inform and rush water.
Perfect perfect perfect amazing faucet thanks store
arrived really quickly. looks great. haven't installed it yet
I just didn't see a brand on the product, the more the faucet was great, I installed it yesterday and it's working perfectly... So I recommend it.
Looks very nice. As described
Delayed delivery for 5 D days. But everything is fast. Looks good, packed well. The head itself from where the water comes from seems to be plastic but vicious to the touch. I haven't joined me yet. Generally satisfied.