SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of shopandkeep (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I order for the second time, very convenient and works well. Shipping to Spanish 3 days!!! Just super!
Excellent)
The parcel went almost a month, the track was tracked. Delivered at the best, without damage. The product fully corresponds to the description. I liked everything, it works properly. The quality is excellent.
Great I love super comfortable shipping in two days fast recommend
Consider if you order two that they are on one bar not separately and so perfectly I will order more
It's the second time I buy, it works perfect
Goods good store well sent expedited mail
It looks very nice, I have to try to see if it works well and doesn't leak, but great price quality. They 've come to Me separately, they don't come together as in the picture or at least not to me, but it doesn't matter, because I came better to place them. I 've placed them without drilling, I 've done it with double-sided tape and then passed around transparent silicone. There is q leave it 24 hours unused so no water will enter or fall. I hope everything goes well, d moment is very tight. I recommend the product.
Loved beautiful but than I expected perfect.
It costs you to take the soap at first but then it works very well
Great performance. Everything looks and is perceived tactile, as very solid. I don't know as a single model, but the paired one has jumpers that fit perfectly under the Scotch tape. For installation on the wall did not have to drill the wall, which I really did not want to do
I recommend this store the quality is good i give you 5 star
He arrived fast, they're all in good condition he arrived fast, the only hit is that I bought two doubles and 4 singles arrived I spoke to the store and paid me a discount on the cost
They are very big, I wanted them for the kitchen but I will put them in the shower
Two came as I ordered, easy use, comfortable. Elegant design. Reliable store.
It is the second I ask because the first one was perfect