SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of shopandkeep (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I advise the store and the store very fast delivery to Volgograd
Yes, super, it is as described, it works, it is packed, thank you!!!
As long as everything works, like it☺️ Arrived late, but this is not a necessary thing, so it was not scary to be late.
The problem that the parcel company service working in Spain (Manipulae) with aliexpress is lousy. They don't take you home, they send you a message to pick it up. I hope they change company.
All right if you have to attach it with more duct tape than you bring, it performs its function.
Everything works, the order went long, well, very long, 57 days
Super quality
sticks to the wall perfect need to go get a toothpaste bottle that fits but works great so far
item stuck in transit for a while but that was on the post's end. item came in exactly like described
It was more than a month before the Vologda region. Works fine, only do not fit tubes without thread.
these are awesome and have a built o. adhesive for hanging my kids love them
Master! Amazing design-lightweight and durable! Easy installation-cleaned the tile, wiped with a dry towel, glued the holder and ready! Doses just the right volume of paste! Fast delivery to St. Petersburg-in 21 days! Seller and product highly recommended! PS item came without box, just in bubble bag... Either the store ran out of boxes or total inspection at customs... The good thing is that the product is intact
Works perfect and love them!
Ordered in November, arrived on January 14, although it was indicated that it would come on the 25th of December. It is difficult to say in terms of quality, since it has not yet installed, but visually similar to a quality product, if there are problems, I will supplement the review. The delivery is long, not traceable, and not notified with delay, so the delivery is 1 *.
Three good